Frequently asked questions
Answers to the most common questions about Aura Assist services, packages, payments and getting started. Still unsure? Send us an enquiry or book a free 30-minute consultation.
Getting started
Who do you work with?
We support self-employed individuals, small businesses and SMEs who need reliable back-office, admin, social media and customer support so they can focus on growth.
How do I get started?
Book a free 30-minute consultation through the Contact page. We will discuss what you need and recommend a package or custom quote.
Can I request a service that is not listed?
Yes. If you do not see what you need, contact us and we will put together a bespoke support package that works for you.
Retainer packages & billing
What is included in a retainer package?
Each package includes a fixed number of support hours per month covering admin, customer service, email management, scheduling and more. You can see exact features on the Retainer Packages page.
How does billing work?
Retainers are billed monthly in advance through Stripe. You can cancel at any time and the package runs until the end of the current billing period.
What happens if I use more than my included hours?
We will let you know when you are close to your limit. Extra hours can be quoted and billed separately.
Social media management
Which platforms do you manage?
We currently support Facebook, Instagram, LinkedIn and X (Twitter). Let us know if you need another platform.
Do I need to give you my login details?
We recommend secure access through Meta Business Suite, LinkedIn Company Page roles or native platform invitations rather than sharing passwords.
Credit checks
What is a company credit check?
It is a report on a business's financial health and credit risk. We offer one-off essential checks and ongoing standard or complete monitoring packages.
How quickly do I receive the report?
Essential one-off reports are usually delivered within 2–3 working days. Monthly packages are updated on an agreed schedule.
Training & certificates
How do the courses work?
Each course is split into modules containing videos, handouts and a quiz. Complete the quiz to unlock the next module and receive a certificate when all modules are passed.
Can I retake a quiz?
Yes. You can retake module quizzes as many times as you need to pass.
Bookings & contact
How do I book a free consultation?
Go to the Contact page and use the "Book a free 30-minute call" form to choose a weekday slot.
What are your contact details?
Email info@auraassist.uk or call 01904 215 104. You can also send an enquiry through the Contact page.
Can't find your question?
Book a free 30-minute consultation or send us a message and we'll get back to you.